Refund and Returns Policy

Last Updated: March 17, 2026

Thank you for shopping with Organic Farms. We take pride in delivering high-quality, natural jaggery products. Due to the nature of our food items, we maintain a strict but fair return and refund policy.

1. Returns Policy

As our products are perishable food items, we generally do not accept returns once the product is delivered
Returns are only considered in special cases (see below)

2. Eligible Cases for Return / Replacement

We offer return or replacement only if:

The product is damaged during transit
You receive the wrong product
The product is defective or contaminated

3. Reporting an Issue

To be eligible for a replacement or refund:
- You must inform us within 24–48 hours of delivery
- Provide clear photos or videos as proof of the issue
- Contact us via:
  - Email: jaivikafoodsindia @organicothreefarms.com

4. Refund Policy

- Once your request is verified, we will:
  - Offer a replacement product, OR
  - Process a refund (if replacement is not possible)
- Refunds will be processed within 5–7 business days
- The refund will be credited to your original payment method

5. Non-Refundable Situations

We do not provide refunds or returns in the following cases:
- Change of mind after purchase
- Incorrect shipping address provided by the customer
- Minor variations in color, taste, or texture (as jaggery is a natural product)
- Delay caused by courier services

6. Order Cancellation

- Orders can only be canceled before they are shipped
- Once shipped, cancellation requests will not be accepted

7. Important Note

Our jaggery products (including powder, cubes, and flavored varieties like Saunf, Elaichi, Sonth, Haldi, Dry Fruits, etc.) are made using natural processes, so slight differences in appearance or taste are normal and not considered defects.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.